The Practice Group Privacy Policy

This website is provided by The Practice (Group) Limited on behalf of itself and a number of related organisations. The Practice (Group) Limited is a company registered in England and Wales with registered number 05685937 and has its registered office at Rose House, Bell Lane Office Village, Bell Lane, Little Chalfont, Amersham, Buckinghamshire HP6 6FA. For the purposes of these terms and where relevant throughout this website, the term “The Practice Group” shall refer to The Practice (Group) Limited and/or any one of a number of its related organisations. A list of these related organisations is available by clicking [WHERE? E.e. on the Organisations link given towards the end of these terms]. Where these terms refer to us, our or we, it is referring to The Practice Group. Each of these organisations is a registered Data Controller for the purposes of the Data Protection Act 1998. The Practice Group, its subsidiary and affiliated companies provide NHS services.

How The Practice Group uses your information

The Practice Group takes the privacy of its website users seriously. This Privacy Policy tells you what to expect when The Practice Group collects personal information through its website. It applies to information it collects about:

  • visitors to the website;
  • applicants through the careers page; and
  • general requests for information through the contact page.

When you provide information to us through our website we will store this data and hold it on a computer and/or in hard copy form. We will use this data to provide you with the services for which you have registered with us and for the purposes described in this statement including, where relevant, marketing, administration, development and improvement of this website.

The information we collect

In order to provide you with a range of services, we may collect personal information from this website, from telephone responses, from written information sent to us and from other communications. We may for example, keep a record of your name, mailing address, email address, telephone number, preferences and any other information you provide to us or is collected by us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.

Visitors to our Website

When you visit our website we collect standard internet log information and details of visitor behaviours. This is statistical data only which we collect in order to find out the numbers of visitors to the site and the pages visited. The information is collected in such a way that does not identify individuals and we do not make any attempts to identify visitors this way.

We will make clear where we do collect personal information on our website.

Web Server Log Files

All computers use IP addresses every time they are connected to the Internet. Your IP address is a number used by computers on the network to identify your computer. IP addresses are automatically collected by our web servers so that data (such as the web pages you request) can be sent to you.

Web server log files are used to record information about our site, such as system errors. Log files do not contain any personal information or information about other sites which you have visited.

Disclosing Information

We may give information about you (on the understanding that such information will be kept confidential) to employees and agents of The Practice Group to administer any accounts, products and services provided to you by The Practice Group now or in the future. Otherwise we may disclose information about you to third parties:

  • where we have a duty to do so or if the law permits or requires us to do so; and
  • to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

Marketing Information

Information that you provide, or that is obtained by us as a result of your use of our website, will be used by us for assessment and analysis to enable us to review, develop and improve the website and the services we offer. It will also enable us to provide you (by email, fax, telephone, post or text message (e.g. SMS)) with information which we think may be relevant and of interest to you where you have consented to being contacted for such purposes.

We will not provide you with marketing information unless you consent to receiving it when you provide your personal information, for example, when submitting your information in an online enquiry form. If you wish to receive such information you should indicate this within your correspondence when submitting your information to us.

Use of your information outside the European Economic Area

We may need to transfer your personal information to, and store it in, countries outside the European Economic Area which may not protect your personal information as extensively as the United Kingdom. If we do so, we will ensure that an agreement is in place with anyone to whom we pass your information, to ensure that your data is treated securely and in accordance with this Privacy Policy.  By submitting your personal information, you agree to this transfer, storage and processing.


We take the security of your personal data very seriously. Technical and organisational controls have been designed and implemented to protect the personal information that we hold about you. These controls have been designed to prevent unauthorised access to your personal data. However, due to the inherent security risk of providing information and dealing online, we cannot guarantee the security of any data you disclose online. Therefore, you recognise that your use of our website is entirely at your own risk.

Links to other websites

Please be aware that our site may link to other websites which may be accessed through our site. If you follow a link to any of these websites that they will have their own terms of use, cookies and privacy policies. We do not accept any responsibility or liability for the privacy and security practices of such third party websites and your use of these websites is entirely at your own risk.

Your rights to access personal information

You have the right to receive information about the personal data we hold about you by making a ‘subject access request’ under the Data Protection Act 1998. If we hold information about you we will:

  • Inform you why we are holding it;
  • Give you a description of the data;
  • Tell you who it could be disclosed to; and
  • Provide you with a copy in an intelligible format.

In most cases, the maximum fee for a subject access request will be £10, but this may vary if the information is about your health records. Please ensure that you direct any subject access request to

Healthcare Records

We will not collect information about your health through this website.  Patients’ healthcare records are stored in both paper and electronic format on the NHS clinical system.  You records will include basic information such as your address, ethnic group and next of kin.  They may also contain facts about your health, including appointments and test results.  Additionally, they may contain information based on the professional opinion of the staff caring for you.  Your records are used to ensure that:

  • staff caring for you have accurate, up-to-date information to help them decide the best possible care and treatment for you;
  • the information is available should you need another form of care, for example referral to another service;
  • there is a good basis for looking back and checking on the type and quality of care you received;
  • your concerns can be properly looked into if you have a complaint; and
  • we have an accurate record.

For more detailed information about why we are holding information about patients and how we keep it confidential, please contact the practice manager at your GP surgery.

Notification of Changes

We may occasionally modify our Privacy Policy. When this happens we will publish details on this web page. We will not however significantly change how we use information you have already given to us without your prior agreement.


You may unsubscribe or opt-out of marketing services at any time. You will be provided with an opportunity to do so each time we contact you with marketing information by post or email. Alternatively, you may opt out of our marketing lists at any time:

How you should do this: by sending us an email, or by sending postal mail to this address: The Practice Group, Rose House, Bell Lane Office Village, Bell Lane, Little Chalfont, Amersham, Buckinghamshire HP6 6FA.